

Sales mastery – effectively acquire and retain customers.
Digital banking & sales – guide customers on digital channels.
Customer relationship building – develop trust and long-term connections.
Compliance & ethical banking – ensure adherence to regulations.
Enhanced professionalism – understand and fulfill customer needs.
Compliance & ethical banking – ensure adherence to regulations.
Cross-selling & upselling – maximize opportunities with tailored solutions.
Communication & business etiquette – enhance professionalism and confidence.
Graduates from any stream except engineering (with or without work experience) with minimum 50%
Education must be in Regular Mode
Age - 19-25 (at the training start date)
Freshers or Candidates with 0-1 years of Work Experience can apply.
You would NOT be eligible for this program if:
All Original Documents
Aadhaar Card
PAN Card
10th SSC & 12th HSC Mark sheets
Graduation marksheets and Certificate
CV
Profile Photo
Experience Certificate
Requisite proof of experience and Relieving letter from your last employers will be required as proof of Experience.
Seasoned banking professional with 35+ years of experience across leading institutions including Axis Bank and IDBI Bank. Brings deep expertise in branch banking, risk management, compliance, and leadership development.
Recipient of “Learning Mascot” Award – Axis Bank for contributions to L&D.
A specialist in leadership development, sales excellence, and banking operations, have trained 2400+ professionals through 80+ high-impact sessions, shaping the next generation of Relationship Managers and banking leaders.
Gayatri Anand, BFSI trainer with an experience of 12 years in Retail Branch banking (Asset and Liabilities), Trade Finance, Corporate loans, Credit management for MSME, and mid corp.
Gayatri has been associated with IFBI for about 7 years and managed the education delivery for Pune. She has an MBA degree in HR and certification in CAIIB.
Vivek is a programme mentor at IFBI and brings 18 years of BFSI industry experience. He has worked in Retail and Commercial Banking with Kotak Mahindra Bank, ICICI Bank, and American Express.
He has managed a team of RMs and the customer portfolios during his tenure as a Cluster Manager and Commercial Banking Manager. He has conducted various training programmes for SBI, KVB, HDFC Bank, Small Finance and Payments Banks, KBL, and India Post.
Candidate can read the complete set of Terms and Conditions for this program at NIIT India
The student will be placed as a Relationship Manager. Yes, sales is an essential part of every role and student will be responsible for acquiring and onboarding new customers through lead generation, conversion, and regular engagement with mapped customers to offer relevant Liability and Asset products, including specialized offerings such as the Kisan Credit Card

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