Why ICICI Bank Sales & Relationship Management Program

At ICICI Bank, building a high performance sales culture and nurturing relationship driven professionals remain central to our growth. We are proud to introduce the ICICI Bank – Sales & Relationship Management Program, a collaborative initiative with NIIT IFBI designed to create a job ready pool of Relationship Managers for Retail Banking. The program equips participants to acquire and onboard customers, manage relationships, and offer relevant Liability and Asset products, including the Kisan Credit Card, while building strong capabilities in banking processes, compliance, and digital channels to deliver a superior, error free customer experience.

Kickstart your career with ICICI Bank in just 15 days

Join India's Second Largest Private Sector Bank

Assured Job as Relationship Manager

As a Relationship Manager, you will be responsible for acquiring and onboarding new customers through lead generation, conversion, and regular engagement with mapped customers to offer relevant Liability and Asset products.

Earn a Certificate - NIITIFBI

Get a Certificate from NIITIFBI - "Certificate in Sales & Relationship Management Program" 

Starting CTC ₹3.12 LPA*

Get started as Relationship Manager with a starting CTC ₹3.12 LPA in just 15 days 

Walkin as Graduate - Walk out as Relationship Manager @ICICI Bank

Earn while
  • Work with India's Second Largest Private Sector Bank.
  • Join as Relationship Manager at ICICI Bank.
  • 15 days Residential Training.
  • No Training Fee.
  • Starting salary of ₹3.12 LPA*.

Program Content

Sales mastery – effectively acquire and retain customers.
Digital banking & sales – guide customers on digital channels.
Customer relationship building – develop trust and long-term connections.
Compliance & ethical banking – ensure adherence to regulations.
Enhanced professionalism – understand and fulfill customer needs.
Compliance & ethical banking – ensure adherence to regulations.
Cross-selling & upselling – maximize opportunities with tailored solutions.
Communication & business etiquette – enhance professionalism and confidence.

Eligibility, Criteria

Graduate in any Discipline (BE/BTECH/MBA/CA/ICWA & MSc Agri not eligible) 
Min. 50% in X, XII and Graduation
Mode of Education: 10th to Graduation Regular mode Only
Year GAP:  Not allowed
Age: <25 Years
Work Experience: Below 1 Year fulltime Exp
 

You would NOT be eligible for this program if:

  • No blood relatives/ spouse working with ICICI Group. Blood relatives including parents & siblings 
  • Candidates with prior experience with ICICI group for any duration not eligible.
  • Candidate should not have any educational history with NIIT IFBI, ICICI Skills Academy or   Probationary Officer program.
  • Candidate applied for ICICI directly & selected but not joined can reappear after 1 year from date of interview with ICICI group.
  • ICWA/CA/CS/MBA completed candidates not eligible

All Original Documents

  • Aadhaar Card 
  • PAN Card
  • 10th SSC & 12th HSC Mark sheets 
  • Graduation marksheets and Certificate
  • CV 
  • Profile Photo
  • Experience Certificate (Requisite proof of experience and Relieving letter from your last employers will be required as proof of Experience).
  • Fill Application Form 
  • Appear for Online Assessment test
  • Clear NIIT Panel Interview (Online)
  • Clear ICICI Bank Face to Face interview @ICICI Bank office.

Selection Process

Selection Process

What you Learn

Cultivate a sales mindset and drive success

Acquire new customers by selling ICICI Bank products Develop probing skills for need identification Pitch ICICI Bank products to meet varied customer needs Guide customers on digital sales, channels & adoption Build lasting customer relationships & unlock growth!

Understand customer needs to enhance relationship value

Learn cross-selling & upselling techniques Gain expertise in ICICI Bank & third-party products Resolve common customer queries with confidence Deliver service with compliance & trust!

Provide outstanding service with a compliance focus

Handle customer issues using branch processes & systems Adopt a sales-driven mindset while servicing Maintain compliance with banking rules and ethics Sales, Customer Service & Branch Operations

Confidently interact with customers via phone, in-branch & on-site

Master sales conversations & business communication Enhance grooming, etiquette & professionalism Become a key part of your customer’s financial journey!

Life @ NIIT Designated Campuses

Green Campus

Close proximity to Major Cities

Walled Campus with a Single Entry and 24-Hour Security

State of The Art Accommodation and Infrastructure

Green Campus

Close proximity to Major Cities

Walled Campus with a Single Entry and 24-Hour Security

State of The Art Accommodation and Infrastructure

Program Mentors

Krupakar M

A specialist in leadership development, sales excellence, and banking operations

Krupakar M

Seasoned banking professional with 35+ years of experience across leading institutions including Axis Bank and IDBI Bank. Brings deep expertise in branch banking, risk management, compliance, and leadership development.

Recipient of Learning Mascot” Award – Axis Bank for contributions to L&D.

A specialist in leadership development, sales excellence, and banking operations, have trained 2400+ professionals through 80+ high-impact sessions, shaping the next generation of Relationship Managers and banking leaders.

R. Gururaj

“A banking veteran with 38+ years of expertise in operations, credit, and digital transformation.”

R. Gururaj

With an exceptional 38+ years of experience in banking and training, R. Gururaj is a highly respected expert in banking operations, credit, and digital transformation.

A former Senior Branch Manager at Andhra Bank (now Union Bank of India), he brings deep, hands-on expertise across retail, corporate, and international banking, combined with a passion for developing future-ready banking professionals.

V N Rao

A recognized expert in financial planning, wealth management, and banking operations, he brings a rare blend of practical banking insight and advanced financial advisory expertise

V N Rao

With over 31+ years of extensive banking experience, V. N. V. Rao is a highly accomplished professional from Central Bank of India, where he served in senior leadership roles and was deemed Assistant General Manager (AGM).

Anil Kumar Goel

“Industry‑spanning business leader with 25+ years of proven success in banking, wealth management, and enterprise growth.”

Anil Kumar Goel

A seasoned professional with 25+ years of diverse experience across Banking, Pharma, and FMCG, Anil Kumar Goel brings a powerful blend of strategic leadership, wealth management expertise, and business transformation.

Having held senior roles at leading institutions like ICICI Bank, IndusInd Bank, and Scott-Edil Group, he has consistently driven business growth, customer acquisition, and revenue expansion across corporate and HNI segments.

NIIT IFBI Advantage

NIIT IFBI Advantage

In case of any concern, you can drop an email at iciciinfo@niit.com or call us at 1800 889 6263.
Graduates up to 1 year of experience from any stream except engineering from approved colleges across the country. Age, minimum 19 years and maximum 25 years.
Candidates shall need to appear for an Online assessment , Face to Face NIIT Interaction and a ICICI Interview. The candidates who clear all the this shall be eligible to join the program.
It is 15 Days Residential Training at NIIT Designated campus.
This is a 15-day residential training programme conducted at selected NIIT-approved campuses. Eligible candidates should possess good communication skills and have a good command over the English language and local language, both written and spoken and with 0 to 1 years of work experience. Age between 19 to 25 years.
Certificate in "Sales and Relationship Program" issued by NIIT IFBI

Candidate can read the complete set of Terms and Conditions for this program at NIIT India

NIIT will issue the student with a program admission letter that will stand confirmed once the student completes all phases of the training successfully. The student has to be abiding by all the terms & conditions mentioned in the letter.
There is no program fee for the program.
Following Documents are required during selection: Updated Resume (CV) Address Proof/Identity Proof/Signature Proof (PAN card, Aadhar Card, Passport / Driving License/Voter’s Id) Birth Date Proof (Passport / Driving License / Birth Certificate, School Leaving Certificate) Academic Certificates (X, XII, Graduation all documents) Experience letter and Relieving letter from your last employer will be required.
The ICICI SRM Program is an initiative by ICICI Bank – NIIT IFBI Academy focusing on building talent at ICICI Bank and aims to create next-generation Relationship Managers.
No, this is a full time program and you are required not to be in employment while undergoing this program and at the time of joining this program, you are required to submit Experience letters and Relieving letters from your previous employers.

The student will be placed as a Relationship Manager. Yes, sales is an essential part of every role and student will be responsible for acquiring and onboarding new customers through lead generation, conversion, and regular engagement with mapped customers to offer relevant Liability and Asset products, including specialized offerings such as the Kisan Credit Card

This program comes with direct Job posting after clearing 15 days residential training.
Posting allocation would solely depend upon business requirements of the ICICI Bank and vacancies available at that time.
No stipend will be provided during the 15 days of residential training.
The starting salary will be ₹3.12 LPA*.
Apply Now